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Refund policy
How billing, cancellation and refund requests work for InboxesNow subscriptions.
Last updated
1How billing works
InboxesNow subscriptions are billed monthly, in advance, through Stripe, at $5 per inbox per month unless a different price was shown to you at checkout. Each subscription renews automatically every month until you cancel.
2Cancelling
You can cancel at any time. Cancelling stops future renewals. Cancelling does not by itself entitle you to a refund for the current billing period.
3Refunds
Payments are non-refundable, except where a refund is required by law or where ProficientNow Management Consultancies - FZE decides otherwise at its discretion.
4Billing errors and duplicate charges
If you think you were charged in error, or charged twice, email us at support@inboxesnow.com within 30 days of the charge. We will review it and correct any error we confirm.
5Before you cancel
Export any inbox credentials you need, as a CSV from your account, before you cancel.
6How to make a request
Email support@inboxesnow.com with:
- the email address on your InboxesNow account;
- the date and amount of the charge;
- a short description of the problem.
7Chargebacks
If something is wrong with a charge, please contact us at support@inboxesnow.com before opening a dispute with your bank or card issuer, so we can look into it.